fbpx

CUSTOMER CHAT SUPPORT

  • TimeTime: 6:00pm to 9:00pm
  • ExperienceExperience: 0-6 Month

Project detail

In This Role You’ll Get To:
  • Conferring with customers via chat & email
  • Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
  • Maintains updated knowledge of various marketing/promotional strategies offered our customers
  • Identifying ways to improve processes and the customer experience, surfacing problems early to Team Managers and being creative in proposing solutions.
  • Participate in the completion of production goals and special projects.
  • Maintaining a cooperative and constructive attitude and spirit, especially during hard days and conversations
What We’re Looking For:
  • Has 1+ years customer service experience, communicating with customers via chat and email
  • Knowledge of CS software and proficient using Google Suite, smartphone applications or similar experience
  • Experience working in a startup environment
  • Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
  • Has a “let’s do this NOW” attitude and is not afraid to step up and handle the tough stuff
  • Burst of good energy needed to push through the tough days alongside their team
  • Is tech-savvy and able to quickly navigate web/mobile applications to perform the job
  • Bachelor’s Degree or equivalent experience

Industry Categories