CUSTOMER CHAT SUPPORT

In This Role You’ll Get To:

Conferring with customers via chat & email
Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
Maintains updated knowledge of various marketing/promotional strategies offered our customers
Identifying ways to improve processes and the customer experience, surfacing problems early to Team Managers and being creative in proposing solutions.
Participate in the completion of production goals and special projects.
Maintaining a cooperative and constructive attitude and spirit, especially during hard days and conversations

What We’re Looking For:

Has 1+ years customer service experience, communicating with customers via chat and email
Knowledge of CS software and proficient using Google Suite, smartphone applications or similar experience
Experience working in a startup environment
Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
Has a “let’s do this NOW” attitude and is not afraid to step up and handle the tough stuff
Burst of good energy needed to push through the tough days alongside their team
Is tech-savvy and able to quickly navigate web/mobile applications to perform the job
Bachelor’s Degree or equivalent experience

Host